Director Facility Management
EPO - European Patent Office
Job group 3
Grade G13, step 3
Principal Directorate General Administration
The European Patent Office (EPO) - the second largest public institution in Europe, with 7 000 staff members and a self-financed annual budget of EUR 2bn - is looking for a Director Facility Management with responsibility for soft services in Principal Directorate General Administration, PD 4.4.
PD 4.4 is responsible for all buildings-related services (including projects, maintenance and technical installations), a wide variety of facility-management tasks (including outsourced contractual services such as office cleaning and operation of canteens) and language and document services (translation, interpreting, document and graphic design). It comprises some 215 staff members spread over all four EPO sites - Munich, The Hague, Berlin and Vienna - and has a yearly operating and capital budget of ca. EUR 100m.
PD 4.4's main strategic objectives are to increase cost efficiency (in terms of both financial and human resources) and to streamline and professionalise its service catalogue and processes, whilst continuing to deliver to the satisfaction of its in-house client base.
Reporting direct to the Principal Director 4.4, the Director Facility Management (FM) will be responsible for soft services at the EPO-owned and rented buildings in Munich, The Hague and Berlin, with a total gross floor area of approx. 600 000 m². These services include space planning, move and furniture management, canteen operation, cleaning, grounds and indoor plant maintenance, service ticket line, management of rented buildings and space rental, conference room services, logistics services, including internal mailroom and messengers, printing, car pool, drivers and stationery. The directorate currently has about 100 staff spread across said sites, with the majority based in Munich and The Hague. The director will manage the directorate on both a strategic and operational level. The main challenges of the role are the wide range of very diverse services delivered across three sites, the need to formulate and implement change, and the need for co ordination with a large number of stakeholders and business partners across the entire organisation.
- Steering, organising and strategically positioning the directorate in FM-related projects and in the day-to-day running of the facilities;
- Target-oriented leading of direct reports;
- Fostering the professional development of all staff in the directorate, especially with a view to meeting the strategic challenges of moving from an in-house operation to an organisation that contract-manages the services;
- Developing the directorate's strategic objectives; controlling target performance;
- Evaluating and streamlining organisational processes within the directorate and efficiency-oriented co-operation with other units;
- Supporting the principal director in implementing her strategic roadmap for the entire principal directorate, and implementing the changes for the directorate;
- Drawing up, harmonising and monitoring service-level agreements with internal customers and external service providers;
- Budget responsibility for the directorate, drafting budget and financial-planning proposals and exercising delegated financial authority.
One of the most exciting and challenging duties over the coming years will be the commissioning of the New Main building in The Hague, a bold example of contemporary architecture, symbolising the EPO's mission to foster innovation in Europe.
The ideal candidate will have
- a university degree in civil engineering, architecture or a similar discipline;
- sound knowledge and practical experience of facility management/soft services, ideally in an office environment at international level;
- at least 10 years' experience in similar positions in industry, the public sector or an international organisation of comparable size;
- several years' experience of exercising line-management authority, ideally whilst leading cross-site teams and leading other line managers;
- ability to work analytically and conceptually, ability to prepare clear and comprehensive input for senior management decisions;
- a natural bias for action and team-driven work and a talent for creative and risk-intelligent problem solving;
- strong communication skills, fostering transparency and clear understanding;
- excellent people-management skills, the ability to implement changes, and experience in mitigating conflicting interests and targets;
- excellent knowledge of English and fluency in one other official language, ability to understand the third;
- willingness and ability to travel regularly, mainly between The Hague and Munich.
- Diploma of completed university studies at master's level or - in exceptional cases - equivalent professional experience;
- Excellent knowledge of one official language (English, French or German) and ability to understand the other two;
- Citizenship of one of the member states of the European Patent Organisation.
Salary and benefits
The EPO offers competitive salaries, an excellent social package, and varied work in a modern international environment. The net (basic) monthly salary* for this vacancy is EUR 11 630.14 (if based in Munich) or EUR 11 698.73 (if based in The Hague). In addition, depending on their personal circumstances, EPO staff may be entitled to relocation benefits and various allowances (e.g. household, dependant's, childcare, education, expatriation, installation, rent and language allowance).
* after deduction of EPO internal tax and before deduction of staff contributions to the social-security and pension schemes.
Duration of the contract
The contract will be for the duration of five years with possibility of extension. Subsequent appointment as permanent employee may be possible, if conditions laid down in the EPO Service Regulations are fulfilled.
Process and timeline
The successful candidate will be selected on the basis of qualifications and tests. Before the formal interviews, shortlisted candidates will be asked to attend an assessment centre for exercises and discussions designed to assess their management skills and personal qualities. The results will go to the selection board for consideration in the subsequent stages of the selection procedure.
The assessment centre is scheduled for week 16, with the interviews following in week 18. Both will take place in Munich.
Please apply online via this link, using the online application form, reference number EUR/3841.
Application until: 19 March 2017.