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eu-LISA - European Agency for the Operational Management of Large-scale IT Systems in the Area of Freedom, Security and Justice

Technical Release Coordinator

eu-LISA - European Agency for the Operational Management of Large-scale IT Systems in the Area of Freedom, Security and Justice

Strasbourg, France

VACANCY NOTICE Ref. No: eu-LISA/17/CA/FGIV/2.1

Post: Technical Release Coordinator
Sector/Unit/Department: Production Applications Support Sector/Applications Management and Maintenance Unit
Function Group/Grade: Contract Agent, FGIV
Starting date: asap
Level of Security Clearance: SECRET UE/EU SECRET
Closing date for applications: 04 April 2017 at 23:59 EET and 22:59 CET

1. BACKGROUND

The European Agency for the operational management of large-scale IT systems in the area of freedom, security and justice (hereinafter referred to as “eu-LISA”) was established by Regulation (EU) No 1077/2011 of the European Parliament and of the Council dated 25 October 2011 (hereinafter referred as “the Regulation”). eu-LISA became operational on 1 December 2012.

The seat of eu-LISA is Tallinn, Estonia. Tasks related to development and operational management of the current and future systems are carried out in Strasbourg, France. eu-LISA also has a backup site in Sankt Johann im Pongau, Austria and a Liaison Office in Brussels, Belgium.

eu-LISA is responsible for the long-term operational management of Eurodac, the second generation Schengen Information System (SIS II) and the Visa Information System (VIS). In the future, eu-LISA may also be made responsible for the preparation, development and operational management of other large-scale IT systems in the area of freedom, security and justice, if so entrusted by means of separate legal instruments. The core task of eu-LISA is to ensure the effective, secure and continuous operation of said IT-systems. The Agency is also responsible for the adoption of necessary measures to ensure the security of the systems and the security of the data therein.

Beyond these operational tasks, eu-LISA is responsible for reporting, publishing, monitoring and organising specific training on the technical use of the systems, implementing pilot schemes upon the specific and precise request of the European Commission and monitoring of research relevant for the operational management of the systems.

2. THE APPLICATIONS MANAGEMENT AND MAINTENANCE UNIT

The Application Management and Maintenance Unit offers its customers 24/7 operational support of business applications portfolios, testing services to Member States and cost effective solutions to ensure the evolution of the current business systems. The Unit is also responsible for the design, pilot and implementation of new solutions in line with business needs and technological progress. The Unit is composed of six Sectors: "Production Applications Support", “Asylum Systems”, "Internal Security Systems", "Border Management Systems", "Test & Integration Services" and "Service Design & Transversal Services".

3. TASKS AND RESPONSIBILITIES

The Technical Release Coordinator ensures the coordination of the releases for any of the 24/24 7/7 for SIS II, Eurodac and VIS/BMS applications in close collaboration with the internal and external involved parties (Operators, Application Administrators, Network Administrators, System Administrators, Application Managers, Project Managers, Test Manager, Release Manager, contractors).

The duties described below will imply travels to the backup site as well as shift-work or work on duty during nights and/or weekends.

Under the supervision of the Release Manager/Head of the Production Applications Support Sector and reporting to the Head of the Applications Management and Maintenance Unit, the Technical Release Coordinator is part of the Application Management and Maintenance Unit and shall be responsible for:

  • ensuring the coordination at technical level of all the releases and patches concerning the SIS II, Eurodac and VIS/BMS systems, detecting and resolving any technical dependency or business constraints;
  • working in close collaboration with the internal and external involved parties (Operators, Application Administrators, Network Administrators, System Administrators, Application Managers, Project Managers, Test Manager, Release Manager, contractors);
  • ensuring the integrity of the overall release package: code or executable, the availability of the test results, all the support documentation and the procedures that should be produced or updated, the clear and correct description of all the components released;
  • building and maintaining detailed release planning and the overall release calendar for all the environments: development, test, pre-production and production, in both Central Unit (CU) and Backup Central Unit (BCU);
  • the post release implementation review process and the implementation of the lessons learned within the Release Management Process, required to improve the quality of the future releases;
  • overseeing the execution of the releases implemented by the Network, System and Application Administrators and coaching them, if required;
  • managing transition of projects and new services into the business as usual model;
  • ensuring quality is maintained throughout the release management process;
  • gathering and reporting detailed performance data against key indicators to generate actionable improvements to the quality of services offered;
  • ensuring the timely implementation of releases as per plan.

Essential functions and duties may include, but are not limited to, the functions listed above.

4. QUALIFICATIONS AND EXPERIENCE REQUIRED

4.1. Eligibility criteria

Applicants will be considered eligible for selection on the basis of the following formal criteria which need to be fulfilled by the deadline for applications:

4.1.1. has a level of education which corresponds to completed university studies of at least three years attested by a diploma;

Only qualifications that have been awarded in EU Member States or that are subject to the equivalence certificates issued by the authorities in the said EU Member States shall be taken into consideration.

4.1.2. is a national of one of the Member States of the Union, Norway, Iceland, Liechtenstein or Switzerland and enjoys the full rights as a citizen;

4.1.3. has fulfilled any obligations imposed on him/her by the laws concerning military service;

4.1.4. produces the appropriate character references as to his/her suitability for the performance of his/her duties;

4.1.5. is physically fit to perform his/her duties;

4.1.6. produces evidence of a thorough knowledge of one of the languages of the Union and of a satisfactory knowledge of another language of the Union to the extent necessary for the performance of his/her duties.

For reasons related to the eu-LISA working requirements, be available at short notice for the job.

4.2. Selection criteria

4.2.1. Professional competencies

The applicant will be required to demonstrate that he/she has:

  • University degree in Information Technology;
  • minimum 3 (three) years of experience within IT, in operations or software development;
  • experience in ITIL v3 processes (in particular in processes within the transition service);
  • experience in implementing and coordinating operational tasks for operational maintenances;
  • experience in the daily operation of large-scale IT systems with high availability requirements;
  • knowledge of Oracle Database, Weblogic and MoM technologies, system and network required to correctly plan and oversee technical releases;
  • knowledge of and/or work experience in the specification and development of operational processes in the IT field;
  • excellent written and oral command of English, corresponding to at least C1 level.

4.2.2. Besides the following attribute would be advantageous:

  • ITIL certification;
  • experience in SDLC.

4.2.3. Personal qualities

Attributes especially important to this post include:

  • good organizational and planning skills that go along with proper time management on individual or team level;
  • self-driven and resourceful to achieve goals independently and deliver high quality work under tight timelines;
  • excellent ability to manage multiple high priority efforts/competing priorities and flexibility to adjust to changing requirements, schedules and priorities;
  • supportive and helpful personality, with co-operative and service oriented attitude;
  • excellent problem analysis and solving skills;
  • ability to cooperate smoothly in the multicultural environment.

The working language of eu-LISA is English. Therefore, the ability to communicate in English is an essential requirement.

5. INDEPENDENCE AND DECLARATION OF INTEREST

The applicant selected for Technical Release Coordinator will be required to make a declaration of commitment to act independently in eu-LISA’s interest and to make a declaration in relation to interests that might be considered prejudicial to his/her independence.

6. EQUAL OPPORTUNITIES

eu-LISA applies an equal opportunities policy and accepts applications without distinction on grounds of sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

7. SELECTION PROCEDURE

The selection procedure includes the following steps:

  • A Selection Committee designated by eu-LISA Executive Director is set up for the selection procedure;
  • After registration, each application is checked to verify whether the applicant meets the eligibility criteria;
  • All the eligible applications are evaluated and scored by the Selection Committee based on the selection criteria defined in the vacancy notice;
  • The best-qualified applicants, who obtained the highest number of points are short-listed for an interview which may be accompanied by a written competency test (maximum 15 persons);
  • The interview and a written test are held in English. In case English is a mother tongue of an applicant, some interview questions or test questions may be held in the language they indicate on the application form as the 2nd EU language;
  • During the interview, the Selection Committee examines the profiles of applicants and assesses their relevancy for the post in question;
  • Applicants invited to an interview will be requested to present, on the day of the interview, originals of their diploma(s) and evidence of their professional experience, clearly indicating the starting and finishing dates, and the workload;
  • After the interviews and tests, the Selection Committee draws up a non-ranked list of the most suitable candidates to be included on a reserve list for the post and proposes it to the Appointing Authority (`eu-LISA Executive Director`);
  • In order to be considered for inclusion on the reserve list, an applicant must receive at least 50% of the maximum points from the evaluation of interview and the test phase;
  • The Appointing Authority choses from the established reserve list an applicant whom engage for the post. The Selection Committee may also propose to the Appointing Authority the best suitable applicant to be engaged for the post;
  • A reserve list established for this selection procedure shall be valid until 30 April 2020 (the validity period may be extended);
  • Applicants put on the reserve list may engage for the same or a similar post depending on the needs of eu-LISA and budgetary situation, as long as the reserve list is valid;
  • Each applicant will be informed by a letter or email whether or not he/she has been placed on the reserve list. Applicants should note that inclusion on a reserve list does not guarantee employment.

Please note that the Selection Committee’s work and deliberations are strictly confidential and that any contact with its members is strictly forbidden.

Because English is the working language of eu-LISA, the recruitment procedure will be performed in English and all communication with applicants will be held in English.

8. ENGAGEMENT AND CONDITIONS OF EMPLOYMENT

The Technical Release Coordinator will be engaged by the eu-LISA`s Executive Director from the established reserve list, depending on operational requirements, upon recommendation of the Selection Committee, following the selection procedure. The successful applicant will be recruited as a Contract Agent, pursuant to Article 3a(b) of the Conditions of Employment of Other Servants of the European Communities (CEOS). The engagement will be in the Function Group IV, grades 13, 14 or 16 depending on the duration of the acquired professional experience.

The pay of staff members consists of a basic salary in EUR weighted by the correction coefficient (for Strasbourg, France currently 113.8 %) and paid in EUR.

In addition to the basic salary, staff members may be entitled to various allowances depending on their personal situation.

eu-LISA staff members pay an EU tax at the source and deductions are also made for medical insurance, pension and unemployment insurance. Salaries are exempt from national taxation.

Staff members may also be entitled to the reimbursement of removal costs and an initial temporary daily subsistence allowance. The provisions guiding the calculation of these allowances can be consulted in Annex VII of the Staff Regulations available at the following address: http://eurlex.europa.eu/LexUriServ/LexUriServ.do?uri=CONSLEG:1962R0031:20140101:EN:PDF.

The complete salary table is available in Article 66 of the Staff Regulations.

eu-LISA staff members are entitled to annual leave of two working days per each complete calendar month of service. There are on average 19 Public Holidays per year. Throughout the period of service staff members participate in the EU pension scheme. The pension is granted after completing a minimum of 10 years' service and reaching the pensionable age. Pension rights acquired in one or more national schemes before starting to work at eu-LISA may be transferred into the EU pension system.

eu-LISA staff members are covered 24/7 and worldwide by the Joint Sickness Insurance Scheme (JSIS). Staff is insured against sickness, the risk of occupational disease and accident as well as entitled to a monthly unemployment allowance, the right to receive payment of invalidity allowance and travel insurance.

For further information on working conditions of contract staff please refer to CEOS: http://eurlex.europa.eu/LexUriServ/LexUriServ.do?uri=CONSLEG:1962R0031: 20140101:EN:PDF.

The initial duration of the contract is five years including probationary period of nine months, with a possibility of contract renewal.

All selected applicants will need to have, or be in a position to obtain, a valid Personnel Security Clearance Certificate (SECRET UE/EU SECRET level).

A Personnel Security Clearance Certificate (PSCC) means a certificate issued by a competent authority establishing that an individual is security cleared and holds a valid national or EU PSC, which shows the level of EU Classified Information (EUCI) to which that individual may be granted access (CONFIDENTIEL UE/EU CONFIDENTIAL or above), the date of validity of the relevant PSC and the date of expiry of the certificate itself. For more information about EUCI please consult the Commission Decision (EU, Euratom) 2015/444 of 13 March 2015 on the security rules for protecting EU classified information.

Applicants who currently hold a valid security clearance shall provide a copy of the security clearance to eu-LISA and specify the issuing authority, level and date of expiry. In case the validity of the security clearance expires within six months, the renewal procedure will be initiated expeditiously.

Note that the necessary procedure for obtaining a PSCC can be initiated on request of the employer only, and not by the individual applicant.

Failure to obtain the required security clearance certificate from the successful applicant`s National Security Authority, either during or after the expiration of the probationary period, will give the right to eu-LISA to terminate any applicable employment contract.

9. PROTECTION OF PERSONAL DATA

eu-LISA ensures that applicants' personal data is processed in accordance with Regulation (EC) No 45/2001 of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data (12.1.2001, OJ, L 8). Please note that eu-LISA will not return applications to applicants. This applies in particular to the confidentiality and security of such data. The legal basis for the selection procedures of the Contract Staff is defined in the Conditions of Employment of Other Servants of the European Communities.

The purpose of processing personal data is to enable selection procedures.

The selection procedure is conducted under the responsibility of eu-LISA's Human Resources and Training Unit, within the Resources and Administration Department.

The controller for personal data protection purposes is the Head of the Human Resources and Training Unit.

The information provided by the applicants will be accessible to a strictly limited number of HR staff members, to the Selection Committee, and, if necessary, to Security and/or the Legal Officer of eu-LISA.

Almost all fields in the application form are mandatory; the answers provided by the applicants in the fields marked as optional will not be taken into account to assess their merits.

Processing begins on the date of receipt of the application. Our data storage policy is as follows:

  • for applications received but not selected: the paper dossiers are filed and stored in archives for 2 years after which time they are destroyed;
  • for applicants placed on a reserve list but not recruited: data is kept for the period of validity of the reserve list + 1 year after which time it is destroyed;
  • for recruited applicants: data is kept for a period of 10 years as of the termination of employment or as of the last pension payment after which time it is destroyed.

All applicants may exercise their right of access to and right to rectify personal data. In the case of identification data, applicants can rectify the data at any time during the procedure. In the case of data related to the admissibility criteria, the right of rectification cannot be exercised after the closing date of applications’ submission.

Any substantiated query concerning the processing of his/her personal data can be addressed to the Human Resources and Training Unit of the Agency at eulisa-RECRUITMENT@eulisa.europa.eu.

Applicants may have recourse at any time to eu-LISA’s Data Protection Officer dpo@eulisa.europa.eu and/or the European Data Protection Supervisor (edps@edps.europa.eu).

10. APPEAL PROCEDURE

If an applicant considers that he/she has been adversely affected by a particular decision, he/she can lodge a complaint under Article 90(2) of the Staff Regulations of Officials of the European Communities and Conditions of employment of other servants of the European Communities, to the following address:

eu-LISA (European Agency for the operational management of large-scale IT systems in the area of freedom, security and justice)
EU House, Rävala pst 4, 10143 Tallinn, ESTONIA

The complaint must be lodged within 3 months. The time limit for initiating this type of procedure starts from the time the applicant is notified of the act adversely affecting him/her.

11. APPLICATION PROCEDURE

In order for application to be valid and considered eligible, the applicant is required to submit:

  • eu-LISA standard application form filled in and signed by hand (scanned into the pdf. format);
  • eu-LISA standard application form completed in electronic form (Word file);
  • the Eligibility Checklist (see page 10 of the Vacancy Notice) duly completed and signed by hand (scanned into the pdf. format). In the Eligibility Checklist the applicant verifies his/her compliance with the eligibility criteria for the specific post;
  • the Declaration of Conflict of Interest duly completed and signed by hand (scanned into the pdf. format) in order to identify potential or actual conflict of interest in relation to the position offered, if any (see page 11 of the Vacancy Notice).

Applicants are requested to fill in the standard application form in English that can be downloaded from eu-LISA website: http://www.eulisa.europa.eu/JobOpportunities/Pages/ContractAgent.aspx.

Applications must be sent to the following e-mail address before the deadline: eulisa-RECRUITMENT@eulisa.europa.eu

The closing date for submission of applications is: 04 April 2017 at 23:59 EET (Eastern European Time) and 22:59 CET (Central European Time).

The subject of the e-mail should include the Reference No euLISA/17/CA/FGIV/2.1.

Applicants are strongly advised not to wait until the last day to submit their applications, since heavy internet traffic or a fault with the internet connection could lead to difficulties in submission. eu-LISA cannot be held responsible for any delay due to such difficulties.

Once the applications have been registered, applicants will receive an acknowledgement message by e-mail confirming the receipt of the application.

Please note that if at any stage of the selection procedure it is established that any of the requested information provided by an applicant is false, the applicant in question will be disqualified.

Incomplete applications and applications sent to eu-LISA after the deadline will be disqualified and treated as non-eligible.

Due to the large volume of applications, eu-LISA regrets to inform that only applicants selected for the interviews will be contacted.

In case of any queries about the selection process, please contact via e-mail: eulisa-RECRUITMENT@eulisa.europa.eu

You will be requested to supply documentary evidence in support of the statements that you make for this application. Do not, however, send any supporting or supplementary documentation with your application, until you have been asked to do so by eu-LISA. Additionally, do not submit the reference letters or testimonials, unless they have been requested for the sole use of eu-LISA.

Please note that the time period between the closing date for applications submission and the end of the short listing applicants for the interview may take up to several months.

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