Director, Community Management
Amsterdam, Berlin, Brussels, Copenhagen, London, Paris, Zurich, Bologna, Valencia
Division: CEO Office
Reports to: CEO, Climate-KIC
Location: Any one of the following: Amsterdam, Berlin, Brussels, Copenhagen, London, Paris, Zurich, Bologna, Valencia.
Start Date: ASAP
Apply by: 22nd September 2017
Climate-KIC is the EU’s largest public-private partnership addressing climate change through innovation. Our community consists of over 250 leading partners from business, academia, the public sector and NGOs. Our purpose is to help create a prosperous, inclusive, climate resilient society founded on a circular, zero-carbon economy.
We focus on levers of systemic change, looking for where innovation is most needed to accelerate deep decarbonisation (elimination of fossil fuels and negative carbon) and effective adaptation. We act as a platform in order to work across boundaries and across sectors, fostering innovation as a catalyst for transformation. We provide funding, we facilitate the creation of innovation consortia, we work together with our partners to take a portfolio approach to innovation options, we challenge and seek to enrich business model design, we offer tailored support for experimentation, implementation and scaling, and we incubate very early stage ideation and pre-seed innovation.
In order to make ourselves accessible to key actors and ‘challenge owners’, we work along four priority themes: urban transitions, sustainable land use, sustainable production systems, and decision metrics and climate finance. In all four areas, we place an emphasis on entrepreneurship and innovation design, on education as a driver of behavioural change through new skills and capabilities and on policy innovation. We run programmes for students, start-ups and innovators across Europe via centres in major cities and regions, convening a community of excellence in people and organisations.
We balance strategic innovation, aimed at renewing core business models, with a significant portfolio of bottom-up innovation – e.g. through our start-up accelerators – in order to learn, evaluate and continuously adjust our efforts to impact climate change. Ultimately, we aim to become a leader in systemic innovation that contributes to a paradigm shift from a linear, industrial metabolism to a circular, regenerative model, leveraging the power of our unique community of innovators and inspiring change beyond it.
Climate-KIC is supported by the European Institute of Innovation and Technology (EIT), a body of the European Union.
Purpose of the Role
The purpose of this role is to shape and support the Climate-KIC community, mobilising it to act together for innovation excellence, for mutual value, and for positive change in the world through impact on climate change.
The introduction of a high-profile community management function for Climate-KIC is intended to build and to amplify the effectiveness of the Climate-KIC community through the facilitation of visible, shared intent, viral dynamics of exchange and experimentation, self-recognition and meaning, infectious energy and an exponential intensification of learning and knowledge exchange. Furthermore, our ambition is to engage the broader community at large in the work of Climate-KIC through citizen science and experiments in social innovation, mobilising individuals, organisations and communities to move to scale and to take action. This may eventually include crowd-funding and alternative finance in collaboration with our Business Development team and Decision Metrics and Finance team.
Management of knowledge, connections and network effects is an essential component of this role, with a view to building knowledge exchange, guided community access and community marketplace dynamics as a service. Identifying, amplifying and leveraging diversity will also be one of the role’s key concerns, given the purpose and focus of the community on innovation, and hence an understanding of and ability to design for and with multiple perspectives, both transdisciplinarity and interdisciplinarity.
In the short to medium term, key deliverables will be:
- Create a community in which people and organisations feel that they belong and share a common purpose. This is keenly needed in the wake of restructuring and re-organisation, with a high turn-over of staff, partners and management in a short period of time;
- Map and build relationships within the community - increasing the number and density of connections, and the flow of information and ideas across those connections;
- Create value for members who participate in the community;
- Bring to life the principle of liaison and self-organisation between the community of partners, students, alumni, advisors, key stakeholders and the Climate-KIC team such that the community takes on the qualities of a ‘cloud’ of actual and potential encounters;
- Unlock the potential for exponential value creation and breakthrough innovation through awareness, diversity, serendipity, cross-fertilisation, connectedness and dynamic sense-making;
- Design and experiment with formal and informal mechanisms to enable a complex adaptive network to grow and thrive. Build and manage online engagement designed to go viral and grow exponentially, as part of a ‘power of ten’ design principle that Climate-KIC will introduce from 2018;
- Design and implement formal and informal mechanisms to enable the capture, codification and transfer of learning and knowledge - explicit and tacit;
- Design and produce protocols and guides for an inclusive, multi-stakeholder process that is distinctive and effective in supporting climate innovation in the context of complex systemic transformations.
The role will span the following areas of accountability and responsibility:
Work with partners and stakeholders
- Map Climate-KIC’s network and community assets in order to understand how different actors interact and how to make the most of what is there;
- Liaise with partners, entrepreneurs and students to work on social network stimulation - build strategically connections between different nodes;
- Stimulate the way the community acts and thinks - accelerate, facilitate, adopt, experiment - in order to advance the climate change agenda in Europe;
- Pull together information, case studies and learning from partners to inform future policy, services and programme development activities;
- Work closely with geography colleagues managing our partner relationships.
Work with teams across Climate-KIC and its Alumni Association
- Collate, analyse and provide robust and detailed information/evidence to improve existing services and programmes, and to inform the design of new and innovative projects and services;
- Contribute to the work of our project teams by supporting and advising them on how to develop and maintain an efficient network and relationship management systems and behaviours;
- Work with colleagues to support and stimulate effective gathering, managing and use of meaningful information to develop our organisational capacity and partnership work;
- Be the first point of contact for Climate-KIC colleagues seeking support, advice, training, information, guidance in community management and in knowledge capture and exchange;
- With colleagues, contribute to funding bids/proposals as required.
Organise and experiment with a multi-sided marketplace of knowledge and learning through innovation
- Interrogate existing interconnected datasets and systems to identify and collate existing trends in the data we hold or could collect;
- Partner with the Monitoring, Evaluation and Learning unit to develop and implement effective organisational tools for evaluating, assessing and communicating the impact of our work to improve existing practice and inform decision making, policy development and planning;
- Develop a community-wide knowledge management strategy including rituals, systems processes and for capturing, organising and developing information, experience, insight, knowledge and stories from our people, partners and other stakeholders;
- Identify ways to showcase the energy and innovation within our community and encourage learning across the community. Support peer learning and networking activities;
- Work closely with the Marketing and Communications team providing up to date tools, information, learning to inform our research, communication, influencing, campaigning and policy development work.
Lead experimentation with behavioural change and community action
- Work with colleagues and partners to explore the meaning and potential for multi-stakeholder engagement, community mobilisation and new engagement models in service of climate innovation, mitigation and adaptation to climate change;
- Generate ideas and experiments in learning and creative self-reflection to kindle the metabolism of the community to convert ideas and activities into alternative business models, breakthrough innovation and systemic change;
- In collaboration with Climate-KIC innovation teams, seek out and design for exponential shifts around co-creation, adoption and behavioural change as a key driver for climate action – through engagement and interaction with citizens at large, through networks of field organisers, alternative finance mechanisms and through nudges to larger systems such as cities and regions.
Contribute to the work of the Executive Team
- Work within a ‘team of teams’ approach with colleagues in the Executive Team, sharing information, stimulating thinking and self-reflection, challenging assumptions and providing advice and support;
- Contribute to strategic reviews, business planning, and development of the organisation as a whole;
- Provide timely reports and updates to inform the Governing Board, Supervisory Board, Executive Board and Advisory Committee as requested by the CEO.
Key Working Relationships
- CEO Climate-KIC;
- CFO, Climate-KIC;
- COO Climate-KIC;
- Director of Marketing and Communications;
- Geography Directors;
- Thematic Directors;
- Head of ICT;
- Head of Grant Management;
- Head of Operational Excellence;
- Head of Monitoring, Evaluation and Learning;
- Head of HR.
Required Background & Qualifications
- 10-years’ experience in innovation management, organisational learning, design of knowledge exchange and cultural change;
- Experience in community management, including designing, hosting and managing community events;
- Experience in behavioural psychology and/or applied sociology and in some form of cultural and organisational change management;
- Experience in data capture and analysis, in evaluating and assessing organisational impact and in using learning and evidence from data to improve organisational capacity and practice, to inform policy development, business planning, service delivery and future developments;
- Experience in experimenting with crowd-funding highly desirable;
- Evidence of being able to build effective and sustainable relationships internally and externally.
- Innovative thinking and confidence to encourage creativity in others;
- Ability to develop strong, long-term relationships with internal and external partners and stakeholders;
- Excellent influencing and negotiation skills; ability to anticipate and manage conflict constructively;
- Expertise in design thinking approaches, methodology and tools;
- Expertise in deriving insight and using knowledge from data collected and analysed in decision making, planning, cross organisational learning and external activities. This should include understanding of how to visualise/present meaningful information and insight for different uses and audiences;
- Ability to effectively use and develop CRM systems;
- Research skills, and evidence of an understanding of the climate change agenda;
- Fluency in English language combined with excellent written and verbal communication skills; knowledge of other European languages highly desirable;
- Facility with social media, web 2.0 and 3.0 communication and value exchange technologies;
- Ability to develop, prioritise and manage work effectively.
- Articulate and dynamic with highly developed interpersonal skills and the ability to communicate effectively, inspire and motivate people;
- Highly adaptable, flexible and resilient: able to work effectively in ambiguity and complexity and to respond dynamically to change;
- ‘At home’ working with an international team and in a multi-disciplinary context;
- Curious, ambitious, respectful and fearless;
- Ability to keep the big picture in mind while focusing on the basics of implementation;
- Solutions focused, with a “can do” attitude;
- A commitment to achieving social transformation in support of Climate-KIC’s mission.
Climate-KIC values diversity and welcomes applications from all suitably qualified candidates regardless of age, gender, race, disability, sexual orientation, religion or ethnic background.
Your application should consist of a full curriculum vitae and a covering letter describing concisely how your profile, skills and experience meet the criteria outlined in the person specification, and outlining your interest in and vision for the role.
Please send your full application to firstname.lastname@example.org.