Business Analyst

SOS Children's Villages International

Innsbruck, Austria

Tasks and Responsibilities:

  • Manage the ongoing relationship with business partners, i.e. especially our Member Associations to drive satisfaction with IT in the area of Operational Excellence and Business Intelligence;
  • Gather, articulate and analyse business requirements in the operations domain and define software configuration specifications based on Enterprise Architecture principles;
  • Perform quality assurance of existing software specifications;
  • Negotiate contracts and monitor vendor performance against SLAs;
  • Support the design, documentation and maintenance of domain processes and develop digitization/optimization strategies. Manage domain IT projects and coordinate domain IT activities of the following departments within the COO Office:
    • Information and Reporting;
    • Institutional Partnership Development;
    • Global Emergency Response.


  • A minimum of 5 years of experience in Business Analysis or System Quality Assurance in the operations domain, including relevant work experience in INGOs or international organisations;
  • A master’s degree or equivalent in Information Systems, IT, or Administration with focus on IT;
  • Very good analytical skills to draw business-relevant conclusions and in SQL/data visualization techniques and tools;
  • Experience in translating business requirements into domain IT solutions;
  • Deep understanding of efficiency (e.g. MS O365 Apps) and BI tools (e.g. OLAP cube, MS PowerBI/Excel Services) would be advantageous;
  • Knowledge in MSSQL Database/Data warehouse of advantage;
  • Skills in Sharepoint of advantage;
  • Proven track record of project management and experience in leading roles or ownership of projects/processes;
  • Excellent command of English, additional language is an asset;
  • Good communication skills, solution oriented, well organised;
  • Ability to work independently on defined areas;
  • An EU citizenship or work permit for Austria is a necessary requirement for this post.

We offer:

  • A diverse range of interesting tasks in a leading INGO multicultural working environment;
  • Opportunities for further training;
  • A salary that will be commensurate with experience and qualification.

If you are interested in this position, please send your detailed e-mail application by 24 September 2017 at the latest to, SOS-Kinderdorf International, Human Resources, 6020 Innsbruck, Austria

Don't forget to mention EuroBrussels when applying.

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