The European Organisation for Astronomical Research in the Southern Hemisphere (ESO) is the foremost intergovernmental astronomy organisation in Europe and the world’s most productive ground-based astronomical observatory. ESO carries out an ambitious programme focused on the design, construction and operation of powerful ground-based observing facilities enabling astronomers to make important scientific discoveries.
ESO operates three unique world-class observing sites in northern Chile: La Silla, Paranal and Chajnantor (home to ALMA and APEX), and the ESO Headquarters are located in Garching, near Munich, Germany.
At Paranal, ESO operates the Very Large Telescope, the world's most advanced visible-light astronomical observatory, and will host and operate the southern array of the Cherenkov Telescope Array, the world’s largest and most sensitive high energy gamma-ray observatory. ESO is a major partner in ALMA, the largest astronomical project in existence. And on Cerro Armazones, ESO is building the 39-metre Extremely Large Telescope (ELT), which will become "the world's biggest eye on the sky" and whose operations will be fully integrated into the Paranal Observatory.
For its Quality and Sustainability Office, within the Office of the Director General at its Headquarters in Garching, near Munich, Germany, ESO is advertising the position of Quality and Process Manager.
The Quality and Process Manager (QPM) will be responsible for the corporate quality management system with clear, accessible and lean processes. Included is the development and updating of the ESO process inventory, the modelling, monitoring and optimization of processes and yearly reporting to the Directors Team (DT) in the so called “process review” to detail the effectiveness and efficiency of ESO’s processes.
The QPM also plays the role of requirements manager for the Quality and Information Systems (QIS) Programme which is an umbrella for ESO-wide Information Systems projects. Through its QIS Programme, ESO will have a portfolio of projects related to digital transformation and effective and efficient business process management (BPM) practices and solutions will be essential for ensuring the success of these digital transformation initiatives. The QPM shall ensure that cross-organisational requirements for new Information System solutions are gathered and implemented. Additionally, the QPM will reengineer/develop processes for such systems as required.
The QPM will be additionally responsible for ensuring coordination and synergy among the Quality Assurance/Product Assurance (QA/PA) groups and individuals across the Directorates by leading the Quality Forum.
The QIS Programme will provide ESO management with support related to the design, implementation and verification of cross-organisational projects linked with Information Management, Document Management, Configuration Management and Quality Management.
The QPM will describe/model/reengineer/document processes for the projects hosted within the QIS Programme, most notably the renewal of the ERP system. BPMN is the ESO standard notation for process modelling.
Head of Quality and Sustainability Office.
University degree in Engineering, Business Administration or related field.
The position requires a working knowledge of English.
We offer an attractive remuneration package including a competitive salary (tax free), comprehensive pension scheme and medical, educational and other social benefits, as well as financial help in relocating your family and the possibility to place your child/children in daycare.
ESO aims to support members of personnel in maintaining a good work-life balance (https://www.eso.org/public/jobs/conditions/intstaff/#work-life-balance) between their professional and private life. ESO is also committed to offering family-friendly support (https://www.eso.org/public/jobs/conditions/intstaff/#family-friendly-support), creating a work environment and policies which allow staff to balance their professional and private responsibilities through flexible working arrangements and financial support for families.
The contract is for a fixed term duration of three years and is subject to successful completion of the probation period. There may be a possibility of extension(s) subject to individual performance and organisational requirements, and as defined in the applicable policies and staff rules and regulations. For any further information, please visit ESO's conditions of employment. Please note that the contract policy and in particular the regulations concerning fixed-term and indefinite contracts are currently under review which may lead to changes in the contractual conditions applicable to this position.
Garching near Munich, Germany with regular duty trips to all ESO sites in Chile.
Career Path: VI
If you are interested in working in areas of frontline science and technology and in a stimulating international environment, please visit http://www.eso.org for further details.
Applicants are invited to apply online at http://jobs.eso.org/. Applications must be completed in English and should include a motivation letter and CV. Within your CV, please provide the names and contact details of three persons familiar with your work and willing to provide a recommendation letter upon request. Referees will not be contacted without your prior consent.
Deadline for applications is 14.10.2022.
An important element in any successful employment relationship is harmony in values between an organisation and its people.
ESO strives for excellence through innovation.
ESO provides outstanding services to its communities.
ESO fosters diversity & inclusion.
ESO believes in the key role of sustainability for its future.
Achieving the above are recognised as only possible on the basis of personal values and attitudes that we expect from our employees: respect, integrity, accountability, commitment, collaboration, and clear & open communication.
Applicants to any ESO role are asked to reflect on their affinity with these values and advised they may be asked about them if called for interview.
ESO has established diversity as an important value of the Organisation, is committed to providing an equal opportunities environment and is actively seeking to promote a diverse, equitable and inclusive workforce.
No nationality is in principle excluded from employment at ESO, however, recruitment preference will be given to nationals of our Member States, host states and strategic partners: Australia, Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, the United Kingdom and Chile, irrespective of gender, age, disability, sexual orientation, ethnicity or religion.