User Engagement and Training Event Administrator

User Engagement and Training Event Administrator

EUMETSAT - European Organisation for the Exploitation of Meteorological Satellites

Darmstadt, Germany

EUMETSAT is Europe’s meteorological satellite agency, operating a fleet of satellites delivering weather and climate-related satellite data and images to our users worldwide; helping protect lives, property and industries.

EUMETSAT’s user engagement and training activities support the users to make best use of satellite data in operational, research and commercial sectors. The primary focus of EUMETSAT’s user engagement and training activities are the EUMETSAT Member States and EU Copernicus Services and downstream users. We also work with partners in Africa, the Middle East and Latin America.

Reporting to the User Support and Engagement Services Manager within the User Support and Climate Services Division, the User Engagement and Training Administrator actively contributes to the success of external training events organised, co-organised and/or sponsored by EUMETSAT, by providing administrative support.

DUTIES:

• Provide administrative and logistical support for the user engagement and training events organised and co-organised by EUMETSAT (procurement, travel, accommodation, promotional items, local support, ...);
• Support sponsored participants attending training events, workshops and conferences;
• Provide first line support to trainers and participants on e-learning tools (e.g. Moodle, Zoom and MSTeams);
• Maintain and continuously improve the user engagement and training administration processes, documentation and tools;
• Support budget preparation, as well as monitoring, controlling, and reporting on the user engagement and training budget implementation;
• Support the monitoring and evaluation of user engagement and training events;
• Support the gathering and recording of user profile information to help EUMETSAT to shape its future services to users.

WHAT WE PROVIDE:

• Excellent salary, of up to Euro 5,000/month NET (after income tax) based on skills and experience;
• Flexible working time including additional flexi-leave;
• Full medical coverage for employee and family;
• Attractive pension;
• 30 days annual leave + 14.5 days public holidays;
• Training and development support;
• Relocation allowance (if applicable).

SKILLS AND EXPERIENCE:

• Proven administration experience, ideally related to user engagement and/or training, with strong organisational skills and an understanding of budgeting;
• Experience of organising meetings, including travel, remotely and in non-European locations;
• Excellent communication skills in written and spoken English, and demonstrable customer service orientation;
• Experience of supporting online training events and courses and of using learning technologies would be an advantage;
• Proficiency in using MS office software with proven experience in using MS Excel for monitoring and reporting of expenditure;
• Experience of an ERP software (such as SAP) would be an advantage.

QUALIFICATIONS:

• A full secondary education. A formal qualification in Training Administration or a comparable formal qualification is highly desirable.

LANGUAGES:

• The official languages of EUMETSAT are English and French. Candidates must be able to work effectively in English and have some knowledge of French.

EUMETSAT is committed to providing an equal opportunities work environment for men and women. Please note that only nationals of EUMETSAT Member States may apply. The EUMETSAT Convention requires that Staff shall be recruited on the basis of their qualifications, account being taken of the international character of EUMETSAT.

About EUMETSAT:

EUMETSAT is Europe’s meteorological satellite agency. Its role is to establish and operate meteorological satellites to monitor the weather and climate from space - 24 hours a day, 365 days a year. This information is supplied to the National Meteorological Services of the organisation's Member and Cooperating States in Europe, as well as other users worldwide.

EUMETSAT also operates several Copernicus missions on behalf of the European Union and provide data services to the Copernicus marine and atmospheric services and their users.

As an intergovernmental European Organisation, EUMETSAT has 30 Member States (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom).