EASO - European Asylum Support Office

Head of Administration Department (Temporary Agent, AD 12)

EASO - European Asylum Support Office

Valletta Harbour, Malta


The European Asylum Support Office (hereinafter referred to as "EASO"), established by Regulation 439/20101, strengthens European Union (EU) Member States’ practical cooperation on asylum, enhances the implementation of the Common European Asylum System (CEAS) and supports Member States whose asylum and reception systems are under particular pressure.

Specifically, EASO focuses on three main tasks:

  1. Supporting practical cooperation among Member States on asylum mainly through training, quality activities, country of origin information (COI), statistics and analysis, specialized expert networks, practical cooperation workshops, thematic support on unaccompanied minors, trafficking in human beings and gender;
  2. Supporting Member States under particular pressure through emergency support, including the deployment of asylum support teams to assist EU Member States in managing asylum applications and in putting in place appropriate reception facilities;
  3. Contributing to the implementation of the CEAS by collecting and exchanging information on best practices, drawing up an annual report on the asylum situation in the EU covering the whole asylum procedure in EU Member States and adopting technical documents, on the implementation of the new EU asylum acquis.

The headquarters of EASO are located at the Valletta Harbour (Malta).


Administration is a service lawyer that provides services for the core business areas of the agency.

Its main role is to support the planning of resources, providing timely and effective contracting mechanisms, information and communication systems and other general support. It also aims at enforcing compliance with rules and regulations, applicable policies and guidelines, through issuing clear and timely administrative notices and other concrete work.

The Department of Administration (DOA) is managed by a head of department, who reports to the Executive Director.

The DOA has the following four units, each one managed by a head of unit:

  • Human Resources Unit (HRU);
  • Information and Communication Unit (ICTU);
  • Finance and Procurement Unit (FPU) and the;
  • General Affairs Unit (GAU).

The key tasks of the Head of Department of Administration are:

  1. Advising the Executive Director in fulfilling his task as Appointing Authority and Authorising Office of the Agency;
  2. Setting up and coordinating the implementation of rules and regulations related to ICT, human resources, legal, budget, financial matters and general services as well as day-to-day administration, whilst making use of the modern administrative methods including quality management and information systems;
  3. Implementing and managing the Agency budget and financial affairs in accordance with the priorities including annual budget presentation and follow up, coordination with the Authorising Officer, monitoring of expenditures, tendering and contract issues;
  4. In conjunction with the Heads of Units in the Administration Department, develop planning strategies, rules and procedures, and assist them to implement those;
  5. Support the Executive Director in facilitating the annual management plans with regular reporting and sound advice on administrative and financial matters in line with organisational needs;
  6. Ensure preparation of and contribute to the framework of the annual, multi-annual planning cycles (Work Programme, Single Programming Document and similar documentation);
  7. Clear and timely communication with the Agency’s staff on Administration matters;
  8. Liaise with and communicate with other Departments as necessary;
  9. Any other tasks identified by the Executive Director.


A) Eligibility criteria

Candidates will be considered eligible for selection on the basis of the following formal criteria to be fulfilled by the deadline for applications:

  1. Have a level of education which corresponds to completed university studies attested by a diploma2 when the normal period is four years or more, or a level of education which corresponds to completed university studies attested by a diploma, followed by professional experience in the field of at least one year, when the normal period of university education is at least three years;
  2. Have at least 15 years of proven professional experience relevant to the tasks described under Head of Administration functions and duties in point 2;
  3. Have at least 5 years of proven senior management professional experience gained as Head of Administration function;
  4. Be nationals of one of the Member States of the European Union, Norway or Switzerland;
  5. Be entitled to their full rights as citizens;
  6. Have fulfilled any obligations imposed on them by the laws on military service;
  7. Possess a thorough knowledge of one of the official EU languages and a satisfactory knowledge of another of these languages to the extent necessary for the performance of the duties pertaining to the post;
  8. Meet the character requirements for the duties involved3;
  9. Be physically fit to perform the duties linked to the post4.

B) Selection criteria

If the eligibility criteria set out in section A) Eligibility criteria are met, the candidates’ applications will be evaluated on the basis of the selection criteria below. The most suitable candidates will be invited to an interview.


  1. A first degree and/or Master’s degree in Human Resources, Business Administration, Economics, Finance or Law;
  2. Proven professional experience of at least 5 years in the senior management of an Administration Department with similar duties to the key tasks on point 2, preferably working with International Organisation, the European institutions, Agencies or Bodies, and/or Diplomatic Representations of the Member States;
  3. Excellent knowledge and proven experience of the regulatory framework governing the European institutions and agencies in the field of budgetary and financial management, human resources and procurement standards, i.e. EU Financial Regulations, Staff Regulations, CEOS and General Implementing Rules, Procurement Rules – Vademecum;
  4. Proven knowledge of Budgeting and Financial reporting procedures, tools and practices.


  1. A Master degree in Public Administration, Business Administration, Human Resources, Economics, Finance or Law;
  2. Professional experience in planning and developing a Department of Administration;
  3. Professional experience in starting up in an international organisation, European institution, Agency or Body;
  4. Knowledge and familiarity with the interface between administration and ICT, ensuring that the Agency is supported with an up to date infrastructure;
  5. Experience with quality and change management.

Evaluation during interviewing process

Candidates invited to the interviewing process (interview and written test) will be assessed on the following criteria that are essential to the post:

  1. Excellent written and oral command of English;
  2. Excellent analytical capabilities and problem-solving skills related to Administration management in particular.

During the interviewing process candidates may also be assessed on the basis of the following criteria:

  1. Ability to formulate creative ideas, set objectives, inspire and encourage staff and to give constructive feedback;
  2. Excellent drafting skills;
  3. Ability to work under pressure and meet deadlines on multiple tasks;
  4. Good communication skills and well developed interpersonal skills;
  5. Good planning and organisational skills;
  6. Strong service-oriented attitude and flexibility;
  7. The ability to use electronic office equipment and applications (word processing, spread sheets, presentations, electronic communication, internet, etc.);
  8. Knowledge of the mission and organisation of EASO.


The Regulation which provides the legal basis for EASO was adopted in May 2010 (Official Journal of the European Union L 132 of 29.5.2010).

Eligibility of candidates will be assessed by a Selection Committee according to compliance with all eligibility criteria by the closing date for the submission of applications.

The applications of the eligible candidates will also be assessed against the selection criteria. Following this assessment, the best ranking candidates may be invited for a written competency test and an interview, which will be held for the most part in English.

The interview will consist of the following components:

  • General aptitude and language abilities to the extent necessary for the performance of their duties in accordance with Article 12.2(e) of the Conditions of Employment of other Servants of the European Communities (CEOS);
  • Specific competences with reference to the applicants' profiles in line with the selection criteria of the present Vacancy Notice.

Candidates invited to an interview will be required to bring with them copies of the documents listed below:

  • A document proving their citizenship (e.g. passport);
  • Certificates attesting their educational and professional qualifications, in particular those giving access to the profile in question;
  • Documentary evidence of their professional experience after the date on which the candidate obtained the qualification giving access to the profile in question, clearly indicating the starting and finishing dates, whether full or part time, and the nature of the duties carried out.

The Selection Committee will propose a shortlist of successful candidates to the Appointing Authority, who will decide on the appointment of the successful candidate and the establishment of a reserve list for the post advertised. Candidates shall note that inclusion on the reserve list does not guarantee recruitment. Recruitment will be based on availability of posts and budget.

The reserve list for this post will be valid until 31 December 2017 and may be extended at the discretion of the Appointing Authority.

Prior to contract signature, the successful candidate will be asked to undergo a compulsory medical examination by one of the institutions' medical officers in order that EASO may be satisfied that he/she fulfils the requirement of Article 28(e) of the Staff Regulations of the Officials of the European Communities.


EASO applies an equal opportunities policy and accepts applications without distinction on the grounds of sex, race, colour, ethnic or social origin, genetic features, language, religion, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.


The Temporary Agent will be appointed by the Executive Director, upon recommendation of the Selection Committee, following the selection procedure.

He/she will be recruited as a temporary agent pursuant to Article 2(f) of the CEOS for a period of 5 years which may be renewed. The temporary agent post in question will be placed in group AD 12. Successful candidates who are recruited will undergo an initial probation period of nine months.

The pay for a Temporary Agent, AD 12 (step 1) consists of a basic salary of 11.008,23 € weighted by the correction coefficient (for Malta currently 85.7%) supplemented with various allowances, including family allowances. The salaries of staff members are subject to a Community tax deducted at source. Staff members are exempt from national tax on salary and are members of the Community social security and pension schemes.

For further information on working conditions of temporary staff please refer to CEOS:

The place of employment is Valletta Harbour (Malta).


For applications to be valid, candidates shall:

  • Use the official application form provided on the EASO website. The application must be completed in English, and all parts must be completed in full;
  • Send their application by email to: by the deadline;
  • The subject of the e-mail should include the reference of this vacancy, followed by the candidate's surname.

Incomplete applications will be disqualified and treated as non-eligible. Candidates who use the same application to apply for more than one post will also be disqualified.

Please note that the selection process may take several months.

Candidates who are offered the post will be requested to submit original or certified copies of their education diplomas and professional experience certificates.

In order to facilitate the selection process, all correspondence to candidates concerning this vacancy will be in English.

Under no circumstances should candidates approach the Selection Committee, directly or indirectly, concerning this recruitment. The Appointing Authority reserves the right to disqualify any candidate who disregards this instruction.

Closing date:

The closing date for submission of the applications is 23 January 2017 at 13:00h (Brussels time). EASO will disregard any application received after this date and time.

Applicants are strongly advised not to wait until the last day to submit their applications, since heavy internet traffic or a fault with the internet connection could lead to difficulties in submission. The EASO cannot be held responsible for any delay due to such difficulties.

If at any stage in the procedure it is established that any of the information provided by a candidate is incorrect, the candidate in question will be disqualified.


The purpose of processing of the data submitted by the candidate is to manage the application(s) of the candidate in view of a possible selection and recruitment at EASO.

EASO does not make public the names of successful candidates on reserve lists. However, it is possible that, for the purposes of recruitment and related planning purposes, members of the EASO management team may have access to reserve lists and, in specific cases, to the application form of a candidate (without supporting documents, which are kept in confidence by the personnel department). Application files of non-recruited candidates are kept for two years from the expiry date of the reserve list after which time they are destroyed.

The personal information requested will be processed in line with Regulation (EC) N° 45/2001 of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the EU institutions and bodies and on the free movement of such data.


Pursuant to Article 90(2) of the Staff Regulations of Officials and the Conditions of Employment of Other Servants of the Union, a candidate may submit a complaint against an act affecting him/her adversely. The complaint must be lodged within 3 months from the date of notification to the following address:

The Executive Director
European Asylum Support Office
MTC Block A, Winemakers Wharf, Grand Harbour Valletta, MRS 1917

Should the complaint be rejected, pursuant to Article 270 of the Treaty on the Functioning of the European Union and Article 91 of the Staff Regulations of Officials and the Conditions of Employment of Other Servants, a candidate may request judicial review of the act. The appeal must be lodged within 3 months from the date of notification to the following address:

European Union Civil Service Tribunal
Boulevard Konrad Adenauer
L-2925 Luxembourg

If you believe that there was maladministration, you may lodge a complaint to the European Ombudsman within two years of the date when you became aware of the facts on which the complaint is based (see, or write to:

European Ombudsman
1, Avenue du President Robert Schuman -BP 403 F-67001 Strasbourg Cedex

Please note that complaints to the European Ombudsman do not have the effect of suspending the period mentioned in Articles 90 and 91 of the Staff Regulations of Officials and the Conditions of Employment of Other Servants for lodging complaints or submitting an appeal pursuant to Article 270 of the Treaty on the Functioning of the European Union.

1 Regulation (EU) No 439/2010 of the European Parliament and of the Council of 19 May 2010 (OJ L 132, 25.5.2010, p.11).
2 Only diplomas and certificates that have been awarded in EU Member States or that are the subject of equivalence certificates issued by authorities in the said Member States shall be taken into consideration.
3Before the appointment, the successful candidate shall be asked to provide an extract from their police file.
4Before the appointment, a successful candidate shall be medically examined by one of the institutions' medical officers in order that EASO may be satisfied that he/she fulfils the requirement of article 28(e) of the Staff Regulations of the Officials of the European Communities.

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