Senior Policy Communications Lead

ICF

Senior Policy Communications Lead

ICF

Brussels, Belgium

About the team:

We are expanding our services, and to support this growth, we are looking for a Senior Policy Communications Lead (the internal title would be Communications Manager) to join our Policy in Action (PIA) line of business.

PIA provides programme and network support, technical assistance, and mutual (peer-based) learning and training services to European Union (EU) institutions, particularly the European Commission Directorate-Generals and executive agencies. Our portfolio of projects covers a range of policy areas including employment, labour market, social inclusion and protection, education and training, and migration and asylum.

About the role:

You will help shape and provide advice on a wide range of communications services including strategies, stakeholder engagement plans, website content, publications, newsletters and copy-editing, social media, collaborative platforms, videos and other communications tools. This is a very hands-on role where communications knowledge is applied in a very practical way to help deliver large, multi-annual programmes, involving close engagement with EU clients, stakeholders (such as national ministries, non-governmental organisations, social partners, etc.) multi-disciplinary experts and beneficiaries.

Leading the delivery of PIA communications activities, your main responsibilities will include:

  • Advising clients and internal staff on the design and development of communications strategies for a range of contracts and proposals;
  • Management and coaching of communications team colleagues;
  • Taking forward the design, development and management of digital tools including collaborative platforms, amongst others;
  • Lead, advise or support the development of web content as well as monitor technical updates;
  • Oversee the implementation of social media strategies and provide input on the creation on copy;
  • Monitoring analytics across communication channels to reach KPIs;
  • Advise on and oversee the design and development of written deliverables, with an emphasis on high quality editorial work, visual presentation and good design skills;
  • Contribute to reports and proposal-writing by advising and drafting content, including methods for the wide range of communications services clients require in the EU and UK markets;
  • Participate, lead and contribute to client and stakeholder meetings;
  • Take responsibility for quality assurance, continuous improvement and the delivery of high-quality work for clients;
  • Bring innovations to help develop the communications services on offer to clients;
  • Undertake other key tasks, as required.

What we are looking for:

  • Master’s Degree or equivalent combination of education and 7+ years’ professional experience in strategic communications role;
  • Previous experience of managing, supervising or mentoring others, ability to work within multi-cultural, multi-disciplinary teams spread across different countries and time zones;
  • Knowledge and interest in social policy, ideally in relation to employment, labour market, social inclusion and protection, education and training, migration and asylum;
  • Strong organisational, coordination and financial skills, including time management, multi-tasking and the ability to work in a fast-paced environment;
  • Experience developing communities of practice and managing online communities is an advantage;
  • Experience of managing communication campaigns is a plus;
  • Excellent interpersonal and communication skills, including interacting with multi-national and multi-disciplinary stakeholders;
  • Excellent verbal, written, analytical and presentation skills in English (C1 or equivalent) - additional European languages an advantage;
  • Experience with content management systems (CMS), for example Drupal. Knowledge and understanding of HTML, CSS or Javascript is a plus;
  • Experience of business development activities including capture work, proposal preparation, building partnerships.

Working at ICF:

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

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